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Project Management with CompTIA Project+: On Track from Start to Finish, Fourth Edition (PPK), 4th Edition

Book Description

Apply the latest project management techniques and prepare for CompTIA Project+ certification

This fully updated self-study guide and professional resource shows how to successfully manage projects and prepare for the challenging CompTIA Project+ exam. Project Management with CompTIA Project+: On Track from Start to Finish, Fourth Edition, walks you through each step of the project management process, covering critical strategies for on-time and within-budget projects. You’ll get complete explanations of every objective on the CompTIA Project+ exam along with end of chapter summaries, quizzes, and exercises that reinforce key points.

Coverage includes:
• Initiating the project
• Developing project plans
• Working with management
• Managing project scope
• Creating the budget
• Building a project plan
• Organizing a project team
• Managing teams
• Implementing the project plan
• Revising the project plan
• Enforcing quality
• Completing the project

CD ICON
Electronic content includes:

• Two complete practice exams
• Video training from the author
• Templates and worksheets
• Secured book PDF

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. About the Author
  6. Contents
  7. Acknowledgments
  8. Introduction
  9. 1 Initiating the Project
    1. Defining Projects
      1. Exploring Project Characteristics
      2. Working with Project Management Entities
    2. Defining the Project Management Life Cycle
      1. Initiating the Project
      2. Planning the Project
      3. Executing the Project
      4. Monitoring and Controlling the Project
      5. Closing the Project
    3. Gathering Project Information
      1. Establishing the Project Requirements
      2. Possessing Multiple Personas
      3. No Other Choices?
      4. Interviewing Management
      5. Interviewing the Stakeholders
      6. Working with a Business Case
    4. Identifying the Project Needs
      1. Creating Reasonable Expectations
      2. Creating the Project Charter
      3. Project Charter Elements
      4. Establishing the Completion Date
    5. Chapter Summary
    6. Q&A Chapter Quiz
      1. Chapter Exercises
      2. Quiz Answers
      3. Exercise Solutions
  10. 2 Planning the Project
    1. How to Plan
      1. Defining the Business Need
      2. Creating a Feasibility Study
      3. Executive Summary for Murray Enterprises
      4. Creating the Business Case
      5. Writing the Project Scope Statement
    2. Establishing Project Priority
      1. Obtaining Budget Dollars
    3. Creating an Approach
      1. Create a Milestone List
      2. Manage the Planning
      3. Contingency Plans
    4. Introducing Agile Methodologies
      1. Introducing Scrum Agile Project Management
      2. Reviewing Agile Management Principles
    5. Chapter Summary
    6. Q&A Chapter Quiz
      1. Chapter Exercises
      2. Quiz Answers
      3. Exercise Solutions
  11. 3 Working with Management
    1. Defining the Organizational Structure
      1. Working in a Functional Organization
      2. Working in a Matrix Organization
      3. Working in a Projectized Organization
    2. Presenting the Project to Management
      1. Start at the End
      2. The WIIFM Principle
      3. Tailor the Presentation
      4. Role of a Salesperson
    3. Defining Management’s Role
      1. How Projects Get Initiated
      2. Management Theories
      3. Delegate Duties
      4. Focusing on the Results
    4. Inventing a Project Kickoff
      1. Set the Stage
      2. How Management Fits In
      3. Defining the Purpose
    5. Creating Management Alliances
      1. Working Together
      2. Following Organizational Governance
      3. Dealing with Challenging Bosses
      4. Working with Good Bosses
    6. Chapter Summary
      1. Q&A Chapter Quiz
      2. Chapter Exercises
      3. Quiz Answers
      4. Exercise Solutions
  12. 4 Managing the Project Scope
    1. Creating the Project Scope
      1. Gathering Requirements Through Communications
      2. Working with the Balanced Scorecard Approach
      3. Writing the Project Scope Statement
    2. Defining the Work Breakdown Structure
      1. Working with a WBS
      2. Coordinating WBS Components
      3. Defining a WBS Approach
      4. The Mechanics of Creating a WBS
      5. Why You Need a WBS
      6. Creating a WBS Dictionary
    3. Obtaining Stakeholder Approval
      1. Presenting to the Project Sponsor
      2. Presenting to Key Stakeholders
    4. Chapter Summary
    5. Q&A Chapter Quiz
      1. Chapter Exercises
      2. Quiz Answers
      3. Exercise Solutions
  13. 5 Creating the Budget
    1. Budget Basics
      1. Determine the Estimate Type
    2. Implementing Bottom-Up Cost Estimates
      1. Allowance for Change
      2. Creating a PERT Estimate
    3. Using Top-Down Estimating
      1. Using Analogous Estimating
      2. Using Parametric Modeling
    4. Budget at Completion
    5. Zero-Based Budgeting
    6. Determining Project Expenses
      1. The Cost of Goods
      2. Outsourcing
      3. Estimating Work Hours
    7. Tracking Budgetary Expenses
      1. Runaway Projects
      2. Keeping Track of Expenses
    8. Chapter Summary
    9. Q&A Chapter Quiz
      1. Chapter Exercises
      2. Quiz Answers
      3. Exercise Solutions
  14. 6 Building the Project Plan
    1. Building the Project Plans
      1. Project Plan Documents
      2. Creating the Project Scope Management Plan
      3. Defining the Project Schedule Management Plan
      4. Building the Network Diagram
      5. Analyzing the Project Network Diagram
      6. Creating the Project Cost Management Plan
      7. Planning for Project Quality
      8. Preparing for Managing a Project Team
      9. Writing the Project Communications Management Plan
      10. Planning for Project Risk Management
      11. Creating the Stakeholder Management Plan
      12. Building the Project Procurement Management Plan
    2. Chapter Summary
    3. Q&A Chapter Quiz
      1. Chapter Exercises
      2. Quiz Answers
      3. Exercise Solutions
  15. 7 Organizing a Project Team
    1. Assessing Internal Skills
      1. Identifying Resource Requirements
      2. Experience Is the Best Barometer
      3. Résumés and Skill Assessments
      4. Create a Roles and Responsibilities Matrix
      5. Learning Is Hard Work
    2. Creating a Team
      1. Defining Project Manager Power
      2. Hello! My Name Is…
      3. Where Do You Live?
      4. Building Relationships
    3. Serving as a Project Coordinator
      1. Exploring the Project Coordinator Roles and Responsibilities
      2. Supporting the Project Manager
    4. Working with a Project Scheduler
      1. Scheduling Project Activities
      2. Managing Resources with the Project Scheduler
    5. Managing Team Issues
      1. Dealing with Team Disagreements
      2. Phases of Team Development
      3. Project Management Is Not a Democracy
      4. Dealing with Personalities
      5. Use Experience
      6. Disciplining Team Members
    6. Using External Resources
      1. Finding an Excellent IT Vendor
      2. Interviewing the Vendor
    7. Chapter Summary
    8. Q&A Chapter Quiz
      1. Chapter Exercises
      2. Quiz Answers
      3. Exercise Solutions
  16. 8 Managing Teams
    1. Leading the Team
    2. Establishing the Project Authority
    3. Mechanics of Leading a Team
      1. Decision Making
      2. Working with Team Members
    4. Team Meetings
      1. Meeting Frequency
      2. Meeting Purpose
      3. Using a Meeting Coordinator
      4. Meeting Minutes
      5. Agile Standup Meetings
    5. Maintaining Team Leadership
      1. Background and Experience
    6. Working Toward the Finish
      1. Commitment from the Project Team’s Managers
      2. Project Completion and Team Members’ Growth
    7. Motivating the Team
      1. Understanding Motivation
      2. What Team Members Need
      3. Theorizing on Management and Leadership
    8. Chapter Summary
    9. Q&A Chapter Quiz
      1. Chapter Exercises
      2. Quiz Answers
      3. Exercise Solutions
  17. 9 Implementing the Project Plan
    1. Reviewing Assignments with the Project Team
    2. Focusing on the Work
    3. Hosting a Project Status Meeting
    4. Tracking Progress
      1. Creating a Reporting Process
      2. Status Collecting Tools
      3. Communicating Project Status
    5. Tracking Financial Obligations
      1. Tracking Actual Costs
      2. Determining Earned Value
      3. Controlling Finances
      4. Calculating the Cost Performance Index
      5. Calculating the Scheduled Performance Index
      6. Predicting Project Performance
      7. Calculating the To-Complete Performance Index
      8. Communicating the Project Burn Rate
    6. Chapter Summary
    7. Q&A Chapter Quiz
      1. Chapter Exercises
      2. Quiz Answers
      3. Exercise Solutions
  18. 10 Revising the Project Plan
    1. Defining the Need for Revision
    2. Establishing Change Control
      1. Change Control Process
      2. Impacts of Change
      3. Project Change Request
      4. Change Impact Statement
      5. Internal Project Trouble
    3. Implementing Project Changes
      1. Changes from Internal Forces
      2. Changes from External Forces
      3. Negotiate for Tiered Structures
      4. Extension of Time for Delivery
    4. Holding Issue Management Meetings
    5. Delaying a Project
      1. Coping with Vendor Delays
      2. Rebuilding Management Support
      3. Focus and Refocus
      4. Renewal of Commitment
    6. Chapter Summary
    7. Q&A Chapter Quiz
      1. Chapter Exercises
      2. Quiz Answers
      3. Exercise Solutions
  19. 11 Enforcing Quality
    1. Defining Quality
    2. Quality of the Deliverables
      1. Producing a Service
      2. Producing Goods
      3. Quality vs. Grade
    3. Quality of the Process
      1. Managing the Quality
      2. Project Information Center
      3. Web Solutions
      4. Software Solutions
    4. Quality Management as a Process
      1. Quality Phases of Project Management
    5. Ensuring Quality Throughout the Project
      1. Planning for Quality
      2. Traditional Quality Assurance
      3. Traditional Quality Control
      4. Implementing Quality Control
      5. Analyzing Quality
      6. Total Quality Management
    6. Creating a Strategy for Quality
      1. Revisiting the Iron Triangle
      2. Progress Reports
    7. Chapter Summary
    8. Q&A Chapter Quiz
      1. Chapter Exercises
      2. Quiz Answers
      3. Exercise Solutions
  20. 12 Completing the Project
    1. Completing the Final Tasks
      1. Going the Distance
      2. Examine the Critical Path
      3. 98 Percent Done Is Not Complete
    2. Conducting the Project Postmortem
      1. Reviewing for Quality
      2. Assessing the Project Deliverables
      3. Examining the Project’s Worth
      4. Third-Party Review
    3. Obtaining Final Sign-Off
      1. Using a Project Transition Plan
      2. Obtaining Client Approval
      3. Application Development Acceptance Agreement
    4. Post-Project Audit
    5. Creating the Final Report
      1. Evaluating Team Members’ Performance
    6. Declaring Victory
    7. Declaring Failure
    8. Cheers! Celebrating Victory
    9. Chapter Summary
    10. Q&A Chapter Quiz
      1. Chapter Exercises
      2. Quiz Answers
      3. Exercise Solutions
  21. A CompTIA Project+ Exam Objectives
    1. Response Limits
    2. 1.0 Project Basics
      1. 1.1 Summarize the Properties of a Project
      2. 1.2 Classify Project Roles and Responsibilities
      3. 1.3 Compare and Contrast Standard Project Phases
      4. 1.4 Identify the Basics of Project Cost Control
      5. 1.5 Identify Common Project Team Organizational Structures
      6. 1.6 Given a Scenario, Execute and Develop Project Schedules
      7. 1.7 Identify the Basic Aspects of the Agile Methodology
      8. 1.8 Explain the Importance of Human Resource, Physical Resource, and Personnel Management
    3. 2.0 Project Constraints
      1. 2.1 Given a Scenario, Predict the Impact of Various Constraint Variables and Influences Throughout the Project
      2. 2.2 Explain the Importance of Risk Strategies and Activities
    4. 3.0 Communication and Change Management
      1. 3.1 Given a Scenario, Use the Appropriate Communication Method
      2. 3.2 Compare and Contrast Factors Influencing Communication Methods
      3. 3.3 Explain Common Communication Triggers and Determine the Target Audience and Rationale
      4. 3.4 Given a Scenario, Use the Following Change Control Process Within the Context of a Project
      5. 3.5 Recognize Types of Organizational Change
    5. 4.0 Project Tools and Documentation
      1. 4.1 Compare and Contrast Various Project Management Tools
      2. 4.2 Given a Scenario, Analyze Project-Centric Documentation
      3. 4.3 Identify Common Partner- or Vendor-Centric Documents and Their Purpose
  22. B Project Management Certifications
    1. Project Management Professional
      1. Qualifying for the PMP
      2. Passing the PMP Examination
      3. Maintaining the PMP
    2. Certified Associate in Project Management
      1. Earning the CAPM
      2. Passing the CAPM Examination
      3. After the CAPM
    3. Project Management Institute Agile Certified Practitioner
      1. Qualifying for the PMI-ACP
      2. Passing the PMI-ACP Examination
      3. Maintaining the PMI-ACP
  23. C Critical Exam Information
    1. Test-Passing Tips
      1. Days Before the Exam
      2. Practice the Testing Process
      3. Testing Tips
      4. Answer Every Question—Once
      5. Use the Process of Elimination
    2. Everything You Must Know
    3. The 47 Project Management Processes
      1. Initiating the Project
      2. Planning the Project
      3. Executing the Project
      4. Monitoring and Controlling the Project
      5. Closing the Project
      6. EVM Formulas
      7. Quick Exam Facts
    4. A Letter to You
  24. D About the Download
    1. System Requirements
    2. Installing and Running Total Tester
    3. About Total Tester
    4. McGraw-Hill Professional Media Center Download
    5. Technical Support
  25. Glossary
  26. Index