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Project Managing Change by Cindy Bush, Ira Blake

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1 What is change management?

THE TERM CHANGE MANAGEMENT has as many meanings as the number of people who you ask about it. We find this definition to be both practical and useful:

Change management is the process, tools and techniques to manage the people side of business change to achieve the most successful business outcome.

This chapter is an overview of what we mean by and understand change and change management to be. In it we summarise the evolution of change management and current thinking on the subject. If you are a new change manager or a project manager embracing change management as a new responsibility, getting a firm grasp of what change means will be useful before moving on to the hands-on chapters of this book. This understanding ...

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