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Project Measurement

Book Description

Learn how to create a measurement-oriented program for your unique organization. With new insights on measurement as a communications tool, this book offers step-by-step guidance on how to use specific quantitative actions-and-results assessments to ensure the success of key initiatives. You'll master the new skills needed to incorporate stakeholder requirements into the structure and operation of the measurement program. You'll also learn how to implement a measurement program and develop understanding of the measurement life cycle, including how to keep your tactics and processes evolving to stay in step with your organization and new challenges.

Table of Contents

  1. Preface
  2. Acknowledgments
  3. CHAPTER 1 Why Measure?
    1. Some Myths and Facts about Measurement
      1. Myth: Measurement Is Expensive
      2. Myth: Measurements Can Be Used against the Persons Being Measured
      3. Myth: Measuring Can Improve Processes
    2. Demonstrating Leadership and Articulating Strategy
    3. Enabling Management
    4. Effecting Process Proficiency and Improvement
    5. Aligning the Facets
  4. CHAPTER 2 What Is Measurement?
    1. What Are Measures?
    2. What Are Metrics?
    3. Characterization of Metrics by Purpose
    4. The Building Blocks of Measurement
    5. Critical Success Factors for a Measurement Program
  5. CHAPTER 3 Levels of Measurement
    1. Executive Measurement Program
    2. Management Measurement Program
    3. Tactical Measurement Program
  6. CHAPTER 4 Customers of Measurement
    1. Stakeholder Analysis
    2. Metrics That Satisfy a Purpose
    3. Measures That Comprise a Metric
    4. The Measurement Plan
  7. CHAPTER 5 Implementing a Measurement Program
    1. Challenges
    2. Planning
    3. Data Collection
    4. Data Analysis
    5. Data Reporting
  8. CHAPTER 6 Measurement Program Maturity
    1. Evolving a Measurement Program
    2. Maturing the Measurement Program
    3. Maintaining the Measurement Program
    4. Focusing the Measurement Program—Special Projects
  9. CHAPTER 7 Quality, Cycle-Time, and Productivity Measures
    1. Better: The Measurement of Quality
    2. Faster: The Measurement of Cycle-Time
      1. Cycle-Time versus Schedule
      2. Cycle-Time versus Duration
      3. Cycle-Time in Flow Systems
      4. Cycle-Time in Queuing Systems
      5. Backlog Profiling
    3. Cheaper: The Measurement of Productivity
    4. Improvement of Processes
      1. Repetitive Processes
      2. Nonrepetitive Processes
  10. CHAPTER 8 Wrap-Up and Key Points
    1. It’s a Moving Target
    2. Some Myths and Facts about Measurement
    3. Types of Measures
    4. Building Blocks for a Successful Measurement Program
    5. One Size Does Not Fit All
    6. Stakeholder Analysis
    7. Implementing a Measurement Program
    8. It’s in the Planning
    9. Maturing the Measurement Program
  11. Bibliography
  12. Index