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Projects Without Boundaries by Tim J. Rahschulte, James M. Waddell, Russ J. Martinelli

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CHAPTER 8USING TECHNOLOGY TO COMMUNICATE AND COLLABORATE

Gone are the days when a project's success is measured only by the accomplishment of the triple constraints. We now know that this is an overly simplistic and narrow view of success, largely because it ignores the human element.1 We now correctly view projects as a set of technical challenges that must be overcome by a group of people who must work collaboratively and collectively toward the achievement of a common goal. Doing this requires that the set of people be able to share their ideas; coordinate their activities; discuss their insights, perspectives, and opinions; and collectively solve problems. It is this high level of human interaction that, frankly, makes project work so challenging. For virtual project teams, this challenge is compounded by the fact that team members are separated by time and distance, making human interaction even more problematic. As pointed out in Chapter 1, one of the primary differences between traditional projects and virtual projects is that the virtual project team must communicate and collaborate almost exclusively through the use of technology.

Although technology is used for communication and collaboration on traditional projects as well, the co-located nature of traditional projects allows for a high degree of direct human interaction between team members. For virtual teams, all interaction has to be facilitated through the use of tools. This is not necessarily bad, however, because ...

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