Many people did the work we are summarizing in this book, but some deserve special mention. Most important were those who created the innovation infrastructure and those in the various clinical and health plan units that created the individual care reengineering examples detailed in these pages.

The initial rebuilding of Geisinger’s physician leadership, the organization’s evolution from discipline-based to interdisciplinary service line-based caregiving, and the transformation from “piecework” payment for each unit of work (RVU-based compensation) to physician compensation based on strategic goal achievement began under the leadership of Dr. Bruce Hamory and Dr. Joseph Bisordi, and subsequently was supervised by successor chief ...

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