Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.

Abelson, Reed, 59

ABIGAIL standards (patient experience), 191, 192

ACA (see Patient Protection and Affordable Care Act)

Access, quality, and cost triangle, xi

Access to care, 189, 221–222

managing, 202

phones answered by humans, 202

same-day appointments, 202–203

Access to health insurance, xvii, 221

Accountability, 23, 153, 210

Accountable care organizations (ACOs), xiii–xiv, 148

Acute services:

fee for, 2–3

typical American acute care, 82

(See also ProvenCare Acute)

Administrative partners, xiv, 23, 65

Advanced care management, ...

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