Proving the Value of Soft Skills

10

Measuring ROI in Competency-Based Interviewing Training

Public Health Services

George BouMalhab

This case was prepared to serve as a basis for discussion rather than an illustration of either effective or ineffective administrative and management practices. All names, dates, places, and data have been disguised at the request of the author or organization.

ABSTRACT

This case study describes how an organization was able to build evaluation into the training process and position it as an application tool. Public Health Services (PHS), a leader in the public-health industry, identified a lack in understanding of effective recruitment and selection ...