5
How Supportive Leaders Approach Emotional Conversations
By Sarah Noll Wilson
The past few years of compounding emotional strain have made it increasingly clear that managers need to shift their focus to meeting and supporting employees’ emotional well-being. It’s no longer enough to simply provide the operational tools and resources for your team to function—you also need to create psychological safety for them to thrive. That means getting comfortable with having uncomfortable conversations.
It can be hard to know the right thing to say when someone discloses something painful or emotional to you. For example, one of our clients, Evie (names have been changed), an IT manager, suffered through a miscarriage while working from home a few years ...
Get Psychological Safety (HBR Emotional Intelligence Series) now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
