CHAPTER 10
Public Policy Implementation: Public Service Delivery and Good Governance
This chapter aims to glimpse the implementation of public policy in India through public service delivery and good governance. We will first offer a clear understanding of public service delivery, its citizen-centricity, and the governance constraints to service delivery. We then discuss good governance in detail by discussing the excellent governance indicators like voice & accountability, the rule of law, political stability & absence of violence, control of corruption, government effectiveness, and regulatory quality. Continuing with the discussion on good governance, we present a brief on the role of non-government organizations (NGOs) in good governance, ...
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