Chapter 2


1. Personal (office) politics is intrinsic to every organization. Those who believe that politics does not impact on business decision-making are advised to read the witty play by Anurag Mathur, Scenes from an Executive Life, New Delhi: Penguin, 2000.

2. For an insightful overview of organizational effectiveness, see Nils Boesen and Ole Therkildsen, Capacity Development Evaluation Step 4: Between Naivety and Cynicism—A Pragmatic Approach to Donor Support for Public-Sector Capacity Development, Copenhagen: Ministry of Foreign Affairs, DANIDA, August 2004. Can be downloaded from

3. A respondent cited in John W. Kingdon, Agendas, Alternatives and Public Policies ...

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