Public Relations and Communications

7 Crisis Communications

DOI: 10.4324/9781003253815-7

Chapter Contents

1. 7.1 Learning Outcomes
2. 7.2 Introduction
3. 7.3 Crisis Communications Theory
4. 7.3.1 The Apologia Theory
5. 7.3.2 Image Restoration Theory
6. 7.3.3 Decision Theory
7. 7.3.4 Diffusion Theory
8. 7.4 Crises Categories
9. 7.5 Crisis Communications Planning (The 3As)
10. 7.5.1 Anticipate
11. 7.5.2 Act
12. 7.5.3 Appraise
13. 7.6 The Crisis Communications Checklist (The 5Cs)
14. 7.6.1 Clarity
15. 7.6.2 Competency
16. 7.6.3 Consistency
17. 7.6.4 Control
18. 7.6.5 Compassion
19. 7.7 Conclusion
20. 7.8 For Discussion
21. References

7.1 Learning Outcomes

This chapter sets out to introduce crisis communications and explain the difference between the terms crisis management and crisis communications. The chapter offers an analysis of the theory that ...