Book description
During a two-year urban adventure through the world of commerce, journalist Alex Frankel proudly wore the brown uniform of the UPS driver, folded endless stacks of T-shirts at Gap, brewed espressos for the hordes at Starbucks, interviewed (but failed to get hired) at Whole Foods, enrolled in management training at Enterprise Rent-A-Car, and sold iPods at the Apple Store.
In this lively and entertaining narrative, Frankel takes readers on a personal journey into the land of front-line employees to discover why some workers are so eager to drink the corporate Kool-Aid and which companies know how to serve it up best.
Table of contents
- Cover
- Title Page
- Epigraph
- Authors Note
- Introduction Becoming One of Them
- One The Other Army
- Two One Great Employee
- Three Two Truths and One Lie
- Four Into the Fold
- Five Get Big, Stay Small
- Six In the Red Zone
- Conclusion Self-Selection
- Acknowledgements
- Endnotes
- Searchable Terms
- About the Author
- Credits
- Copyright
- About the Publisher
Product information
- Title: Punching In
- Author(s):
- Release date: January 2009
- Publisher(s): HarperCollins Publishers
- ISBN: 9780061750564
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