Preface

Thirty-five people gathered in Room 10 that morning. The classroom was designed to hold only 30 comfortably. We were at 3M, our largest corporate client at the time, one we had been serving for the past several years with a training curriculum called Personal Leadership. We were launching a new course in the PL series and apparently it addressed a topic that was generating quite a bit of interest.

This occurred in 1996, a year after Daniel Goleman had published his now landmark book, Emotional Intelligence: Why It Can Matter More than IQ. The book created a tremendous buzz in the business world; organizations everywhere were clamoring for more insight into this thing called emotional intelligence.

From our first EI course that day ...

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