Chapter 8 | Listen With an Open Mind and Heart

Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.

—Karl A. Menniger, American psychiatrist

Jason is the director of sales for a national pharmaceutical company. His regional sales manager, Sally, walked into his office. She was concerned about one of their biggest customers and began a detailed overview of the problem. Jason had a big day in front of him with lots of meetings, making him impatient to get a resolution to Sally’s issue. His mind was racing. He became ...

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