“To create an environment which is conducive to breakthrough ideas, one must not exclude from the great mix—from the great diversity—because one of those ideas or those elements may, indeed, be the piece which sparks the next great innovation.”
—Shirley Ann Jackson, Ph.D.President, Rensselaer Polytechnic Institute,speech delivered at IBM Watson Research Labs
CHAPTER 5Step 2—Acceptance: Developing Support for Change
Like all types of change, it takes conscious effort for us to realize the benefits of putting our differences to work. Over time it becomes evident in new levels of innovation, new strides in leadership, and high performance from everyone in their own right, as we’ve been discussing. However, changing minds, and sometimes old ...
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