CHAPTER 1

Introduction

BEHIND THE SCENES

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Qualitative methods play an important role in Human–Computer Interaction (HCI): in requirements gathering, in acquiring an understanding of the situations in which technology is used and might be used and in evaluating how technologies are used in practice. Although there are scores of texts on qualitative methods in the social sciences, there are surprisingly few in HCI. The concerns of HCI are somewhat different from those of the social sciences, with a focus on technology use for informing the design of interactive systems, rather than on social phenomena between individuals, in organisations and in ...

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