This chapter focuses on the use of qualitative approaches as a way to understand user experience in library environments. A definition of user experience is provided, as well as discussion about design thinking and consideration of “flow” in terms of the user experience. The role of research in consumer-driven markets is also discussed as a way to illustrate the concept.
Any given library can provide users with a wide range of experiences. There is the discovery experience, the searching experience, the reference experience, the studying ...