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Quality Management in a Lean Health Care Environment by Daniel Collins, Melissa Mannon

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Index

Building emotional capital

employee change, preparation for, 80–81

readiness assessment, 81–82

Business and data analysts at ThedaCare

data and information, 62

employees’ benefits, 63–64

measurement criteria, 63–64

prioritization, 65–66

target categories, 64–65

Centers for Medicare and Medicaid Services (CMS), 42

Certified nurse assistants (CNA), 20

CG-CAHPS. See Clinical Group Consumer Assessment of Providers and Systems

Checklists for standardized work

benefits, 3–4

as complementary tool, 3

emergency room uses, 5–6

employee reactions, 4

in high-risk procedures, 4–5

overcoming employee resistance, 5, 7

purpose of introduction, 6–7

Clinical Group Consumer Assessment of Providers and Systems (CG-CAHPS), 51

CMS. See Centers for Medicare ...

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