5 Transformation Customers Needs in the Aspect of Client Value

Aditya Halim Perdana Kusuma Putra

DOI: 10.4324/9781003404682-5

5.1 How Did This Start?

The German government first echoed the term “Industry 4.0” at the Hannover Fair in 2011. The Industry 4.0 definition quoted by the German government later became an essential term in the history of the new human civilization. The German government stated that to make the industry advance to the next level, the role of the machine combined with the sophistication of artificial technology and computerized systems became the solution.

Starting from diction and a proposition, it then massively developed into a revolutionary movement known as the Industrial Revolution 4.0. This phenomenon, in conclusion, ...

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