Index
Page numbers in italics indicate figures, tables and boxes.
A
A Practical Guide to Measuring Usability (Sauro), 270
A Practical Guide to the System Usability Scale (Sauro), 270
Abelson’s styles, rhetoric, 259
ACSI, see American Customer Satisfaction Index
Adjusted-Wald binomial confidence interval, 122–123
completion rate, 26
framework for, 89
sample size estimation for, 125
Adjusting small sample estimates, 149–155
American Customer Satisfaction Index (ACSI), 229
Analysis of variance, 269
Area, under normal curve, 278–280
ASQ, see After-Scenario Questionnaire
Assessment of reliability, 187
B
Benchmarks
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