CHAPTER 1
The Trouble With Quotas
It was raining, which added to the mood of the dreary morning as my body reminded me that it was only 1:30 a.m. in the States. I swung open the door of the black cab and sprinted into Victoria Station to catch the 7:10 a.m. train. I had about an hour’s ride, enough time to prepare for my meeting. Our client, a global network technology company, had been struggling to hit its numbers. Once a high flyer with double-digit annual growth, in recent years it had looked more like a plane going down.
I thought about how appropriate our meeting location was. The town of Aldershot tempers the typical charm that Americans ...
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