CHAPTER 3
Understanding the Story and Redefining Your Problem
My daughter called me from college. The urgency in her voice mixed with the road noise in the background told me something was up. She informed me that she had been driving at full speed down I-40 outside of Chapel Hill when her Jeep suddenly seized up, stranding her on the side of the road. As a concerned dad, I immediately put my Boy Scout training to work, calling roadside assistance to get her off the shoulder and to a reputable auto shop in the area. Naturally, the tow truck dropped her at a nearby national auto association-affiliated shop which, after a 10-minute inspection, informed ...
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