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Radical Collaboration : Five Essential Skills to Overcome Defensiveness and Build Successful Relationships by Ronald J. Luyet, James W. Tamm

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CHAPTER 3

UNHOOKING YOUR BUTTONS

un-hook: to free from a habit or dependency.

Imagine you are in an important meeting. You feel comfortable, well-informed, creative, and collaborative. Suddenly someone across the table from you says something, and for no apparent reason a strong electrical shock surges up through the table and right into your body. It sends such a jolt through your body that you lose your train of thought and you start sweating. Then, as you start to get angry, you realize that nobody else at the table seemed to feel this jolt of electricity.

You don’t say anything about it, but just when you start to regain your composure, someone raises the same subject that caused the earlier jolt, and sure enough you get another jolt of electricity. ...

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