CHAPTER 11

WE’VE GOT A PROBLEM; NOW WHAT DO WE DO ABOUT IT?

(An Overview of the Interest-Based Approach to Negotiating)

If your relationship doesn’t bump up against some conflict every once in a while, you’re either in complete denial or overly medicated. Anytime you get two or more people together over the long haul, they are going to have some interests that clash. Author Ellen Wachtel notes that “a dysfunctional family is any family with more than one member.”1 People and organizations aren’t fully alive if they don’t occasionally have conflict. However, resolving conflict requires courage and skill.

Conflict presents a good opportunity to stretch, grow, and gain perspective and wisdom. Without something to grind up against, both people and ...

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