4
ARCHITECTURE
From Legacy to Living Systems
L.L.Bean is an iconic retailer with a century-old legacy that includes classic clothing, rugged outdoor gear, and a deep commitment to customer satisfaction. But in recent years, as the company embraced reaching out to customers across multiple channels—print, brick-and-mortar stores, website, app, and social media—it found itself hampered by an increasingly less valuable legacy: a cumbersome IT system, parts of which had been in use for twenty years.1
Much of the system consisted of on-site mainframes and distributed servers. Different systems, only loosely connected, supported each of the different customer channels, running on separate applications that performed in disparate ways. Providing ...
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