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SMART ONE-ON-ONE ENGAGEMENT SOLUTIONS

Your stay interviews now provide you with lists of requests from each employee. The important difference between these lists and your survey results is that these lists have been provided by individuals in direct, non-anonymous ways. They are far better lists.

Group solutions are out, unless there are clear consistencies in what all employees tell you. Remember, submitting an action plan up the chain that contains more team meetings, new recognition programs, and food-based activities is what led to Gallup telling us that engagement has been stuck for 15 years.

Finding the smartest solutions requires fully knowing your employees’ concerns first, hence the phrase probe deeply, solve completely. I will address ...

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