The following story is fictional, but why shouldn’t it happen in every organization?

Rob is a sales manager at the local big-box electronics store. Rita has worked with Rob for two years and is a top seller who is also well-liked by her peers. Rita recently returned from leave, having given birth to her first child. During their first team meeting since Rita’s return, Rob welcomes Rita back to the team:

ROB: Let’s start with our most important topic. Welcome back, Rita! We’re pleased to have you back and so happy your baby girl is happy and healthy.

RITA: Thanks, Rob. I want to thank all of you for the flowers, cards, and well-wishes along the way. And for keeping sales up—it looks like you ...

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