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Raise Your Team's Employee Engagement Score by Richard P. Finnegan

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11

BETTER METRICS

Now that you know how to improve your engagement score, let’s add new and better metrics for further motivation. Then you can better measure the impact of your work and also pioneer fresh thinking about engagement for your organization.

The current metric, your department’s engagement score, has limitations. One is that it presumes everyone thinks identically because anonymous responses cause us to see all scores in a lump. Our knee-jerk, toxic response is if they all think the same, then they all want the same, so let’s make a list of things we can do for all of them . . . and then our score will rise.

We know that employees do not all think the same. We could in fact argue mathematically that not one of your employees thinks ...

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