CHAPTER8
Signaling Commitment
A revolutionary way of reacting to each other that will be long remembered as transformative.
John Keogh
Quality director, Seagate Technology
John Keogh’s use of the word “revolutionary” in the quote above is significant; RME is not for those who are playing at culture change. RME tests leaders’ commitment and humility. It is not suitable for organizations that are “fat and happy.”
The Importance of Addressing Employee Skepticism
When RME starts, employees look for signs of the commitment from their senior leaders. In the initial All Employee Workshops, they frequently ask questions about sincerity. They are testing if we are simply giving them permission to speak out: “Is this only lip service?” or less polite ...
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