ONEThe Big Picture: The Alignment Framework

An overview of the frameworkHow the Main Thing fits inCase example of the framework in action

The first challenge of alignment is to get everyone on the same page by understanding the organization in the same way. Every enterprise for which we have worked, whether industrial, government, or healthcare, here or abroad, has four major elements. Each has a strategy. Each employs people to execute the strategy. Each has customers. Each has processes for meeting the needs of those customers. The relationships between those four elements form our alignment framework, which helps people understand the story of the business, that is, the way the business works.

As shown in Figure 1.1, our framework has two ...

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