Chapter 2

Building Business Acumen



Learning the Business of Your Business

“We are not in the training and development business. We are in the business of business.” This remark by Bob Bennett, CLO of FedEx Express, is true for any function in any company, especially training and development. It must be focused on the business issues for the organization as a whole to succeed in today’s challenging environment. This chapter looks at several practical examples of how organizations are finding ways to do this.

One of Bennett’s first steps as CLO and HR VP at FedEx Express was to articulate and communicate his values, which he did with the acronym ...

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