In this chapter, we examine how retailers can organize to be better prepared for the challenges they are facing. We discuss the key components for delivering successful business transformations, how adopting a service-based mind-set can help to improve operational efficiency and the key steps involved in designing a practical and achievable Target Operating Model (TOM).
3.1 MAKING BUSINESS TRANSFORMATION A SUCCESS FOR YOUR ORGANISATION
There is increasing pressure on businesses to adapt and structure themselves in a way that allows them to realize greater efficiencies, consolidate their position and take advantage of anticipated market trends. Yet senior leadership are continually faced with the challenge ...