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Re-Thinking Retail in the Digital Era by Elix-IRR

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  3.ORGANIZINGFOR SUCCESS

CHAPTER OVERVIEW

In this chapter, we examine how retailers can organize to be better prepared for the challenges they are facing. We discuss the key components for delivering successful business transformations, how adopting a service-based mind-set can help to improve operational efficiency and the key steps involved in designing a practical and achievable Target Operating Model (TOM).

3.1 MAKING BUSINESS TRANSFORMATION A SUCCESS FOR YOUR ORGANISATION

There is increasing pressure on businesses to adapt and structure themselves in a way that allows them to realize greater efficiencies, consolidate their position and take advantage of anticipated market trends. Yet senior leadership are continually faced with the challenge ...

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