3. Theory of Constraints
Theory of Constraints (TOC) is one of the best-known management approaches you may never have used, even if you're a professional manager or executive. The most widely acclaimed book about TOC has sold millions of copies, and its lessons have been widely influential in industry.1 Several dozen other books and hundreds of articles about TOC have since been published. Nevertheless, far more TOC references apply to industry than services. So if you're in a services sector, TOC may not be on anybody's agenda yet. That's understandable, because TOC was invented to address chronic problems in industry. ...