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Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints by John Arthur Ricketts

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Acknowledgments

If you've never experienced Theory of Constraints (TOC), it's hard to imagine the impact it can have when everything comes together. Unsolvable problems become solvable. Complicated solutions become simpler. Elusive goals become reachable.

The road an enterprise travels to TOC is never easy, however. So imagine how hard it is when there is no road, much less a roadmap. None of us expected to be pioneers when we began, yet it quickly became apparent that we were indeed pushing past old frontiers and into uncharted territory. Many people deserve recognition for their contributions.

Erik Bush was first to realize that traditional TOC applications had to be adapted in order to work with complex, highly customized services. While the ...

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