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Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints by John Arthur Ricketts

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About the Author

John Arthur Ricketts is a distinguished engineer in IBM Global Services. As a consulting partner and technical executive, he deals with business and technical issues every day. His recent experiences range from Managed Business Process Services to Maintenance and Technical Support Services.

He began his career in manufacturing, where he saw firsthand the problems that Theory of Constraints was created to solve. While in graduate school, he managed a research laboratory studying computer users, and he developed decision support software for the U.S. Department of State. His graduate degrees are in information systems, with supporting fields in computer science and behavioral science.

After graduate school, John became a professor, ...

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