Chapter 1

1. Intel’s IT unit used this incident to dramatically improve the value it provides to the business, as we show later in this book.

2. M. Curley, “The IT Transformation at Intel,” MIS Quarterly Executive 5, no. 4 (December 2006): 155–168; G. Westerman and M. Curley, “Building IT-Enabled Innovation Capabilities at Intel,” MIS Quarterly Executive 7, no. 1 (March 2008): 33–48; additional interviews with Intel IT managers conducted by George Westerman.

3. Artifacts that developed following the Intel IT transformation became part of a new framework called the IT Capability Maturity Framework, which is being codeveloped by the Innovation Value Institute Consortium (

4. Cara Schnaper interview conducted by Richard ...

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