5 FIVE CRITICAL FACTORS IN SUCCESSFUL PROCESS DEFINITION

When you are deluded and full of doubt, even a thousand books of scripture are not enough. When you have realized understanding, even one word is too much.

— Fen-Yang

WHAT DO YOU THINK? WHAT DO YOU BELIEVE?

Take a minute and answer the questions in Figure 5.1. Then, once you’ve finished reading this chapter, take the quiz in Figure 5.4 (“What Did You Learn? What Will You Do”) to find out how much this information has helped you with your own CMMI-based process improvement. Remember, these quizzes are like process improvement work, there is rarely a right or wrong answer; there are only answers that best suit your organization’s business needs.

THE MODEL AND THE REALITY

It is interesting ...

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