7 EFFECTIVE CHANGE LEADERSHIP FOR PROCESS IMPROVEMENT
Whenever someone comes to me for help, I listen very hard and ask myself, “What does this person really want — and what will they do to keep from getting it?”
— William Perry
ABOUT YOU, ABOUT THE QUOTE, AND ABOUT THE FUTURE
The ideas and messages in this chapter are an abstraction of an executive training course developed and delivered by Natural SPI called “Effective Change Leadership.”47 Perhaps you see yourself in the quote that starts this chapter and, if so, that’s good because it means you’re introspective and know that you can still learn something. If you don’t relate to the quote at all, then you may want to keep reading about those “other” executives and senior managers, who ...
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