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Create Space in Real Time

Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.

—Viktor Frankl

Stevie plopped down in the swivel chair and spun around twice. It was immediately clear where her nickname, “Powerhouse Pixie,” had come from. She was tiny and sinuous, and her close-cropped hair and signature pink sneakers gave her an impish look. “I hate having to do this!” she said, spinning around again.

Carol and David had been brought in to help Stevie, the youngest head of transformation that her $40 billion industrial products company had ever named. As part of its cost-cutting digital transformation, the company was reducing its workforce, a ...

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