Here are links to some of the articles, blog posts, and videos that are mentioned in the book.
United Breaks Guitars Video 1
July 6, 2009
Taylor Guitars Responds to "United Breaks Guitars" Video
July 10, 2009
Taylor Service, Air Travel Tips, and a Message from Bob Taylor
Air Guitar (Information on how to travel with a guitar)
Dave Carroll site
Calton Cases Dave Carroll Traveler's Edition Guitar Case
TMZ Breaks the News of Michael Jackson's Death
"Politico's Washington Coup" in Vanity Fair
Newspaper Death Watch Site
Google Finally Gets Real-Time
Seth Godin Blog Post Announcing What Matters Now
2010 Fortune 500 Full List
Blog Post by John Winsor, Harry's Father, "Is Your Customer Service Ready for the New World of Openness?"