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Real User Measurements by Pete Mastin

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Chapter 8. Conclusion

This short work has covered a lot of ground and thus makes it difficult to easily summarize. There are some observations that we can make, though:

  • RUM has many uses; it is typically used when there are questions that need to be answered about the user’s experience.
  • RUM can be both active and passive.
  • The last mile is extremely important when considering user experience on the Internet. Failure to capture the last mile is a failure to have the complete picture of user QoE.
  • Trying to see the last mile on the Internet with any degree of completeness requires an enormous amount of RUM measurements.

RUM is the best way to understand user experience and the only way to capture the last mile conclusively. It has immense potential to help site owners understand and improve user experience.

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