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Real World Print Production with Adobe Creative Suite Applications by Claudia McCue

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Customer Service

After you submit your job files, the CSR is likely to become your prime contact point throughout the remainder of the job. If the production staff has any questions about how job issues should be handled, they’ll ask the CSR to call or e-mail you for the answer. If you need to send corrected or updated files, you may be asked to contact the CSR rather than the salesperson, since the CSR is closer to the action and more likely to know the current status of your job in the workflow. A skilled, proactive CSR is your best friend and often has the foresight to help you anticipate and prevent problems. Ideally, the CSR is fluent in both design-speak and printing concepts and can act as a translator to keep the lines of communication ...

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