Appendix C. Feedback Frame

Steps 1 and 2 will help you to structure your feedback and be very specific when speaking to your employee. Step 3 allows for a constructive response on the part of the employee. Step 4 is your opportunity to discuss possibilities and next steps together.

Step 1

  • What is the employee doing that is working?

  • What does she or he do that is inspiring to me as a leader, or to the group?

    • Acknowledge the employee's character traits, effort, passion...

    • See through behavior to need or intent.

    • Affirm the person's strengths.

Step 2

  • What is the employee doing that is not working yet?

    • What are the areas in which the employee is capable but not yet consistent?

    • What hasn't the employee developed or fine-tuned?

    • What is untested or too soon to test? ...

Get Reality-Based Leadership: Ditch the Drama, Restore Sanity to the Workplace, and Turn Excuses into Results now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.