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Rebuilding Trust in the Workplace

Rebuilding Trust in the Workplace

by Michelle L. Reina, Dennis S. Reina
Publisher: Berrett-Koehler Publishers
Release Date: September 2010
ISBN: 9781605093741
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Book Description

If so, you may be experiencing the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. We've all been there, but few of us know how to rebuild that trust. Dennis and Michelle Reina have spent their careers researching and measuring workplace trust. In this sequel to their award-winning Trust and Betrayal in the Workplace, they offer everyone involved a proven process for healing: the person hurt, the person who hurt someone else, and the person wanting to help others. No matter your vantage point, this compassionate, practical book will help you reframe the experience, take responsibility, let go, and move on. The result? You'll feel more energized and once again give your organization your best thinking, highest intention, and greatest productivity.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedicaton
  5. Contents
  6. Preface
  7. Introduction: Betrayal Is Universal
    1. The Betrayal Continuum
    2. The Impact of Betrayal
    3. Betrayal: A Gift and a Teacher
    4. The Three Vantage Points
    5. The Seven Steps for Healing
  8. Step 1: Observe and Acknowledge What Happened
    1. When You Have Been Betrayed
    2. When You Have Betrayed Others
    3. When You Want to Help Others Rebuild Trust
  9. Step 2: Allow Feelings to Surface
    1. Ways to Surface Your Feelings
    2. When You Have Been Betrayed
    3. When You Have Betrayed Others
    4. When You Want to Help Others Rebuild Trust
  10. Step 3: Get and Give Support
    1. Ways to Get Support
    2. When You Have Been Betrayed
    3. When You Have Betrayed Others
    4. When You Want to Help Others Rebuild Trust
  11. Step 4: Reframe the Experience
    1. See the Bigger Picture
    2. Focus on Choices and Opportunities
    3. Identify the Lessons
    4. When You Have Been Betrayed
    5. When You Have Betrayed Others
    6. When You Want to Help Others Rebuild Trust
  12. Step 5: Take Responsibility
    1. Determine What Part You Own
    2. Take Action
    3. Realize What You Gain
    4. When You Have Been Betrayed
    5. When You Have Betrayed Others
    6. When You Want to Help Others Rebuild Trust
  13. Step 6: Forgive Yourself and Others
    1. Forgive Yourself
    2. Forgive Others
    3. When You Have Been Betrayed
    4. When You Have Betrayed Others
    5. When You Want to Help Others Rebuild Trust
  14. Step 7: Let Go And Move On
    1. Accept What Is So
    2. How You Know When You Are Ready to Move On
    3. Moving On Is Choosing to Act Differently
    4. Integrate and Celebrate
    5. When You Have Been Betrayed
    6. When You Have Betrayed Others
    7. When You Want to Help Others Rebuild Trust
  15. Conclusion: Renewing Confidence, Commitment, and Energy
    1. The Healing Journey
    2. The Outcome: Confidence, Commitment, and Energy
    3. Transforming Others’ Lives: Helping Rebuild Trust
  16. Notes
  17. Acknowledgments
  18. Index
  19. About the Authors
  20. Working with the Authors
    1. Trust Building® Resources