List of figures and tables

Figures

3.1. Records, knowledge and outcomes 66

4.1. Records continuum model 79

4.2. Global model showing three axes 81

4.3. Global model showing four perspectives 81

4.4. Records management design view 84

4.5. Knowledge mobilisation design view 84

4.6. Regulation-centred design view 86

4.7. Innovation-centred design view 86

4.8. Knowledge-centred design view 91

4.9. Action-centred design view 92

5.1. Records management as a self-reinforcing regulatory system 110

6.1. Lowering the barriers to innovation 132

6.2. Layered framework for knowledge governance 139

7.1. Relating knowledge processes to functions 158

7.2. Knowledge strategies bridge policy and delivery 166

8.1. Competing public values model for an iKR strategy ...

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