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Redefining Operational Excellence by Andrew Miller

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ACKNOWLEDGMENTS

THIS BOOK WOULD NOT HAVE BEEN POSSIBLE without some very special and supportive people.

I want to thank my agent, Jeff Herman for believing in my ideas so strongly that he agreed to represent me on the same day that he was introduced to me.

To my publisher AMACOM, and specifically senior acquisitions editor Bob Nirkind, it has been a pleasure working with you and I thank you for seeing the same need as I did for a book like this. You have been supportive throughout this process and provided useful insights and suggestions along the way.

To Dr. Alan Weiss, thank you for convincing me to submit the original book proposal, for guiding me along the way, and for introducing me to Jeff Herman. This would never have happened without ...

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