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Redefining Operational Excellence by Andrew Miller

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CHAPTER 9

INDUSTRY PERSPECTIVES

AS EXPLAINED IN CHAPTER 1, operational excellence is the constant pursuit of improved performance and profitability in all areas of your organization. It is about managing talent, driving innovation, aligning strategy with tactics, and enhancing customer engagement, all the while determining optimal enterprise velocity. It is about finding performance boosts in areas where you don’t normally look.

Operational excellence is a mind-set, not a tool. It helps increase profitability, productivity, retention, engagement, empowerment, innovation, and many other drivers of an organization.

But operational excellence can mean different things for different industries. Some industries are more focused on people, whereas ...

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