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Redefining Operational Excellence by Andrew Miller

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CHAPTER 10

GETTING TECHNOLOGY OUT OF YOUR WAY

MANY ORGANIZATIONS VIEW TECHNOLOGY as the solution to all their problems. When they find problems in their operations, they sometimes seek, select, and implement a technology system that they think will make those problems go away. Technology companies fuel this course of action by touting all the great things their systems can accomplish. But organizations often forget one important point: Technology can’t fix a bad process.

Technology can be used to improve and enhance operational excellence, but it needs to be used properly. This chapter discusses how organizations can effectively use technology of all kinds to improve operational excellence and achieve better overall results.

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