Redefining Virtual Teaching Learning Pedagogy

22Prioritizing the Critical Success Factors of E-Learning Systems by Using DEMATEL

Kiran Mehta and Renuka Sharma*

Chitkara Business School, Chitkara University, Punjab, India

Abstract

The current research is unique in that it establishes a link between important success elements for e-learning and learning outcomes and student satisfaction from the expert perspective. The study gathered data from industry professionals involved in the development of online learning products. The primary data acquired in this manner is analyzed using a widely used MCDM technique called DEMATEL. These specialists are able to demonstrate, based on their extensive expertise, how numerous aspects such as instructor, course design, motivation, discourse, and self-regulation all have a substantial influence on learning outcomes and student satisfaction. The study’s findings are intriguing and have ramifications for a variety of stakeholders.

Keywords: e-learning, graduate aptitude test, MCDM, DEMATEL, critical success factors

22.1 Introduction and Background

E-learning is a revolutionary method of disseminating education that makes use of electronic information systems with the goal of improving educational quality and effectiveness [1]. The concept “e-learning” was first initiated in 1998 by Jay Cross, founder of Internet Time Group. Through e-learning, learners may acquire information and skills in a specific topic [2]. E-learning is the process of transferring instruction, data, and knowledge ...