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Redmine Cookbook by Aleksandar Pavić

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Chapter 10. Making the Most of Redmine

This chapter deals with some advanced or alternative uses of Redmine, and it is more business-oriented while keeping some particular configuration how-tos. The recipes that we will learn in this chapter are as follows:

  • How to convince management to use Redmine
  • Redmine as a Helpdesk with auto-responder
  • Using Redmine as a service desk platform
  • Improving Redmine Security for ISO 27001
  • Redmine and SLA
  • KPIs inside Redmine
  • Using Redmine with ITIL

Introduction

Due to its flexibility in nature, considering the fact that it's open source and widespread, having more than 600 plugins developed over time makes Redmine a credible and trustworthy choice to fulfill some other duties than just basic project management for small teams ...

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